Order Processing through Printify manufactured through Roastify Coffee

Printify order and delivery process in partnership with ROASTIFY COFFEE
When a customer places an order for a Printify product, the fulfillment process begins. Here’s a breakdown of the key steps:

1. Order receipt and processing

Your store receives the order and it’s registered in your inventory system.
If connected to Printify, the order is automatically imported and forwarded to your selected Print Provider, based on your order approval settings.
You’ll be charged for the production and shipping costs, via your linked credit card or Printify balance.

2. Production

Once payment is received, the order is sent to the Print Provider’s production queue.
Products are printed based on the design and specifications.
Production typically takes 2-7 business days, though this can vary depending on factors like the time of year and order size.
For US customers, Printify Express Delivery offers expedited production and delivery, aiming for 2-3 business days.

3. Packaging and shipping

Once production is complete, products are packaged and prepared for shipping.
Items like apparel and accessories are packaged in waterproof mailer bags, while fragile items like mugs are packaged in protective boxes.
If you’ve opted for it, branded inserts are added to the packages.
The Print Provider ships the order using the selected shipping method.
Printify offers various shipping options, including Economy (4-8 business days), Standard (2-5 business days), Priority (2-3 business days), and Express (2-3 business days).

4. Delivery and tracking

The customer receives a shipping confirmation email with tracking information (if available).
The customer can track the order’s progress using the provided tracking number.
Delivery times vary based on the shipping method chosen and the destination.

5. Returns (if necessary)

If the customer is not satisfied with the product, they can request a return and refund, which is handled by the Print Provider.
In summary, Printify streamlines the order fulfillment process for print-on-demand businesses by handling production, packaging, and shipping, allowing sellers to focus on design and marketing.

Printify’s legal policies and practices

Printify’s key legal documents and policies related to terms of service, privacy, delivery, returns, refunds, and data security:

1. Terms of service

Scope of Service: Printify is a platform connecting users (merchants) with print providers for creating and selling custom products. Printify itself does not produce or sell products.
Account Creation: Users must be at least 18 years old to create an account and agree to provide accurate information. Creating multiple accounts is prohibited.
Prohibited Content & Activity: Users are prohibited from uploading content that infringes on intellectual property rights, is hateful or illegal, or promotes self-harm or terrorism. Engaging in illicit activities like fraud or forgery is strictly forbidden.
User Content: Users grant Printify a license to use their content for operating, developing, and promoting the service.
Order Fulfillment: Printify charges users when orders are sent to production, not before. They do not guarantee production or shipping times.
Taxes: Users are responsible for all applicable taxes, including income and sales taxes. Printify may collect and remit sales tax where required by law.
Liability: Printify disclaims liability for the actions of third parties, including print providers.
Termination: Printify can terminate or suspend a user’s access for various reasons, including violating the terms or engaging in illicit activities.

2. Privacy policy

Data Collection: Printify collects data when users interact with the website, including registration details, content uploaded, financial information, and usage data.
Data Usage: Data is used for running the service, improving the platform, providing customer support, and, with consent, for marketing purposes.
Data Sharing: Personal data may be shared with service providers, affiliates, business partners, and law enforcement agencies when necessary.
User Rights: Users have rights to access, correct, and delete their personal data, and to object to its use for promotional purposes.
Data Security: Printify adheres to strict information security standards, including data encryption, integrity protection, and real-time threat protection.

3. Delivery and shipping

Print Provider Responsibility: Print Providers fulfill and ship orders once production is complete. Printify does not directly ship orders.
Shipping Options: Printify offers various shipping options, including Economy (4-8 business days), Standard (2-5 business days), Priority (2-3 business days), and Express (2-3 business days).
Production Time: Production typically takes 2-7 business days, depending on the product type and print provider.
Shipping Costs: Shipping costs are calculated on a per-item basis, influenced by product type, shipping method, and destination.
Express Delivery: Offers expedited production and delivery within 2-3 business days for specific products and areas. Orders are prioritized and routed to the best-placed print provider.
Carrier Selection: Printify selects the carrier based on the print provider and destination, not allowing users to choose their preferred carrier.

4. Returns and refunds

Eligibility: Printify offers a free reprint or refund if a product arrives damaged or has a manufacturing error, requiring a report within 30 days of delivery with photo proof.
Ineligibility: Free reprints or refunds are not offered for issues such as incorrect delivery address provided by the customer, customer ordering the wrong size or color, or low-quality prints caused by a low-quality design.
Returns Not Supported: Returns and exchanges are not supported if the customer simply changes their mind.
Procedure: To report an issue, users can log into their Printify account, find the order, click “Submit issue”, and follow the prompts.
Refund Method: Refunds are issued to the Printify account balance and can be withdrawn to the original payment method, unless the billing currency is not USD, in which case the refund goes directly to the original payment source.

5. Data security

Encryption: All data is encrypted in transit and at rest.
Threat Protection: Printify uses advanced traffic filtering, Web Application Firewalls, and machine learning-based monitoring systems to detect and respond to threats.
Audits & Training: Regular internal and external security audits are conducted, and employees undergo security training.
User Responsibility: Users are responsible for maintaining the security of their account credentials.

Important considerations

Printify acts as a data processor for end-customers’ data, meaning merchants are responsible for ensuring that data is handled in accordance with applicable laws like GDPR.
Terms of service and privacy policies may vary depending on the specific Printify service or feature being used (e.g., Printify Pop-Up Store, API).
Printify utilizes third-party services, like Google Analytics and Zendesk, and their privacy policies also apply.
Printify does not collect sensitive data or target children under the age of 18.